ShineSnap sells prepaid credit packs. This policy explains when you get credits or money back.
1. Credits returned automatically
- If a generation fails, or is blocked by our safety checks, its credits are returned to your balance automatically. You never pay for a failed Result.
- Each image includes free redos, so you can try other styles if you don't like a Result.
2. Refunds to your payment method
- You can ask for a refund of your unused paid credits at any time. There is no time limit, and you don't need to give a reason.
- We refund what you paid for the unused credits, at the price per credit of the pack you bought, minus the charges the payment gateway (Razorpay) took to process that payment. Those charges aren't returned to us, so we can't pass them back. For example, if you bought 100 credits and used 40, we refund 60% of what you paid, less the processing charges.
- Free credits are counted as used first, and are not refundable themselves. Used credits are not refundable.
- To ask, email support@shinesnap.example with your payment ID, which is shown on your Account page. We'll confirm the amount, and the refunded credits are removed from your balance.
- If money left your account but no credits were added, Razorpay normally reverses the payment automatically within 5 to 7 working days. If it doesn't, email us with the payment ID and we'll fix it.
- If you were charged twice for the same purchase, we'll refund the duplicate in full, with nothing deducted.
- Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take longer to show it.
3. Cancellation
There are no subscriptions, so there's nothing to cancel. If you delete your account, any remaining credits are lost, so ask for any refund you're eligible for before you delete it.
4. Contact
Email support@shinesnap.example. If you're not happy with our answer, you can write to our Grievance Officer, [Name of Grievance Officer], at the same address.